Service With a Smile (When Everyone Wins)
With recent advancements in technology, Field Service is rapidly moving from paper to electronic data collection for these and many other good reasons:
- Immediate notification and transmission of detailed Work Orders to field personnel
- Electronic trail of communication so that information is not lost
- Site service history for complete visibility into prior work done
- Availability of Inventory levels and tracking of truck inventory
- Ability to create proposed Purchase Orders from the field
- Electronic capture of customer signature when work is done
- Automatic update of labor, materials and other charges back to office Billing system
With up-to-date information available technicians are able to arrive informed and ready to get to work. Customers appreciate the professionalism as well, creating a situation where everyone wins.
If any of this sounds familiar, please contact us and ask us how we can help improve your service operations.