Strategies Group Support Program

Make the Most Out of Your System

support

Our Clients Deserve the Best

Our Team Provides the Best Support 

SGI Support provides personalized focused support for every Acumatica user at your company with email support, live telephone support, screen-sharing capabilities, and product upgrade assistance unavailable elsewhere. As your partner throughout your implementation, Strategies Group understands your unique business needs and provides support accordingly. As your business evolves, our approach will stay current with our annual Business Process Review included in this plan.

Support Plan Features

Technical & Procedural Support

  • Error messages or error conditions
  • Incomplete postings
  • Incomplete or inaccurate report data appearing on standard reports
  • Brief procedural questions on use of the software

 

Upgrade Assistance

Acumatica has two major releases per year for their software (R1 and R2) that add functionality and fix issues in the software. Under this Support Agreement, Strategies Group will facilitate and assist with one of these updates.

 

Annual Business Process Review

Our team will lead you through a two-hour Business Process Review (BPR) near the end of your Support Plan Year with the goal of optimizing your Acumatica system and related processes

Acumatica Distribution Software

Additional Services

Prepaid Consulting Hours Option

With a Strategies Group Support contract, you have the option to purchase prepaid blocks of consulting hours at a reduced rate. These hours may be used for smaller projects or consulting work, including but not limited to assistance with system setup and configuration, training, and reports/GIs.

the latest

Read The Latest Blogs For ERP Tips,
Summit Recaps, And More.

Strategies Group Industry Awards for Construction Technology Leadership 2024

FOR IMMEDIATE RELEASE   Strategies Group Clinches Coveted Industry Awards for Construction Technology Leadership   Strategies Group, a frontrunner in construction technology solutions, has recently secured three prestigious ...

Choose an ERP That Delivers Lasting Value

  Are you ready to elevate your business to new heights of growth and profitability? Longevity of the solution is a must in any business software solution. Our ...

Strategies Group Honored as a Bob Scott’s VAR Star for 2023

  FOR IMMEDIATE RELEASE   Strategies Group Honored as a Bob Scott's VAR Star for 2023   [Atlanta, GA, January 2024] – Strategies Group, a leading provider of ...

Free Educational REsources

Webinars, White Papers, and Other Resources

Atlanta Sports Meet-Up: Gladiators

  On April 3 at 6:00 PM Strategies Group is hosting an event for like-minded  business leaders. The networking event sponsored by Workforce go will be located in ...

7 Reasons Every Business Needs an ERP Solution

  No business—no matter how well they’re doing—is immune to the ups and downs of an evolving marketplace and a turbulent economy. That’s why every business, including yours, ...

Strengthen Efficiency in Your Construction Finance

Are manual updates and spreadsheets outside your system of record hindering your construction finance operations? Discover a game-changing solution that transforms the way you manage financials – with ...