Strategies Group Support Program

Make the Most Out of Your System


Our Clients Deserve the Best

Our Team Provides the Best Support 

SGI Support provides personalized focused support for every Acumatica user at your company with email support, live telephone support, screen-sharing capabilities, and product upgrade assistance unavailable elsewhere. As your partner throughout your implementation, Strategies Group understands your unique business needs and provides support accordingly. As your business evolves, our approach will stay current with our annual Business Process Review included in this plan.

Support Plan Features

Technical & Procedural Support

  • Error messages or error conditions
  • Incomplete postings
  • Incomplete or inaccurate report data appearing on standard reports
  • Brief procedural questions on use of the software


Upgrade Assistance

Acumatica has two major releases per year for their software (R1 and R2) that add functionality and fix issues in the software. Under this Support Agreement, Strategies Group will facilitate and assist with one of these updates.


Annual Business Process Review

Our team will lead you through a two-hour Business Process Review (BPR) near the end of your Support Plan Year with the goal of optimizing your Acumatica system and related processes

Acumatica Distribution Software

Additional Services

Prepaid Consulting Hours Option

With a Strategies Group Support contract, you have the option to purchase prepaid blocks of consulting hours at a reduced rate. These hours may be used for smaller projects or consulting work, including but not limited to assistance with system setup and configuration, training, and reports/GIs.

Prepaid Hours Block:

  • 20 hours at ~15% discount
  • 40 hours at ~25% discount

the latest

Read The Latest Blogs For ERP Tips,
Summit Recaps, And More.

Acumatica Year-End Processing

  Acumatica Year-End Processing Acumatica offers flexible yet powerful fiscal period management for year-end processing and closing. You can manage individual modules separately (for example, close Receivables while ...

Mastering Your Construction Risk Management with a Cloud ERP System

The Importance of a Construction Specific ERP Strategy Every construction business knows that assessing, managing, and monitoring the many risks associated with construction projects is a necessity. The ...

Think Your Business is Too Small to be targeted by Cyber Criminals?

  Your small business probably isn’t too concerned with cybersecurity and that is exactly why you are a target for ransomware attacks. Small businesses often have the impression ...

Free Educational REsources

Webinars, White Papers, and Other Resources

ERP Comparison: Acumatica Vs. Sage Intacct

From the beginning, Acumatica has offered its customers in the construction industry exceptional customer service with a comprehensive, mobile application on a future-proof cloud platform. Now other ERPs ...

Users Unite: Acumatica 2021 R2 and Avalara Deep Dive

Watch our webinar: “Users Unite: A Breakdown of Acumatica 2021 R2 Release” the first Lunch and Learn in Strategies Group’s customer series. This new series will focus specifically ...

Reporting Made Easier

  It’s easy to get overwhelmed by your business’s data. You may have access or be able to find your numbers, but numbers mean nothing if you can’t ...